Effective Date: April 17,2025

At Offscreen Media, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, protect, and share your personal information when you visit our website, engage with our services, or interact with our tools—including our AI chat widgets, customer relationship management (CRM) platform, lead generation systems, marketing automation tools, and related services. By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you use Offscreen Media’s website or services, we collect several types of information to help us deliver and improve our services.

Personal Information You Provide to Us:

We collect personal information that you voluntarily provide when you sign up for our services, complete a form, make a payment, use our AI chat widgets, or otherwise communicate with us. This information may include your full name, email address, phone number, business or company name, and any other details you provide in your communications with us. If you subscribe to one of our plans, we may also collect your billing and payment information through a secure third-party payment processor.

Information We Collect Automatically:

When you visit our website or use our services, we automatically collect certain technical and usage data. This includes your Internet Protocol (IP) address, browser type and version, operating system, the pages you view on our site, the time and date of your visit, the time you spend on each page, referring and exit pages, and other diagnostic data. We may also collect data about how you interact with our AI chat widgets, including the content of your conversations, timestamps, and engagement history.

Information from Third Parties:

We may receive additional information about you from third-party platforms that integrate with our systems. For example, we may receive your business details or review data from platforms such as Google, Yelp, Facebook, or other online services if you have chosen to connect them to our tools. This helps us provide features like review management, social media messaging, and local marketing insights.

2. How We Use the Information We Collect

We use the personal and technical information we collect to deliver the best experience possible to our users and to continuously improve our services.

Specifically, we may use your information to:

Create, manage, and maintain your account;Deliver the services you have requested, including AI chat tools, CRM access, and marketing automation features;Communicate with you regarding updates, account issues, promotions, and changes to our services;Provide customer support and respond to your inquiries;Personalize and enhance your user experience based on your behavior and preferences;Send marketing emails, SMS, or promotional communications, where legally permitted or with your consent;Analyze user behavior and interaction data to improve our services and create internal business insights;Ensure compliance with applicable legal obligations, industry standards, and our contractual commitments.

We only use your information in ways that are necessary to fulfill these purposes and in accordance with applicable privacy laws.

3. Sharing Your Personal Information

Offscreen Media respects your privacy and does not sell your personal information to third parties.

However, we may share your personal data in the following circumstances:

With Service Providers and Business Partners:

We may share your information with trusted third-party vendors, contractors, and service providers who help us deliver our services. These providers include website hosting companies, email marketing platforms, analytics tools, payment processors, and customer support platforms. These parties are only given access to the information necessary to perform their tasks and are contractually obligated to protect your data.

To Comply with Legal Obligations:

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, respond to legal requests, protect and defend our rights or property, prevent fraud, or protect the safety of our users and the public.

In Case of a Business Transfer:

If Offscreen Media is involved in a merger, acquisition, sale of assets, or business restructuring, your information may be transferred to the new entity as part of the business assets. In such an event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4. Your Rights and Choices

We are committed to giving you control over your personal information and respecting your privacy rights under applicable laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

Your Rights Under CCPA (for California Residents):

If you are a resident of California, you have the following rights under the CCPA:

You have the right to request information about the personal data we collect, use, and disclose about you.You may request that we delete any personal information we have collected, subject to certain exceptions.You have the right to opt out of the sale of your personal information. However, please note that we do not sell personal information.You have the right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us at

[email protected]

with the subject line “CCPA Request.”

Your Rights Under GDPR (for Residents of the European Economic Area):

If you are located in the European Union or the European Economic Area, you have additional rights under the GDPR:

You have the right to access the personal information we hold about you.You have the right to correct or update inaccurate or incomplete information.You may request that we delete your personal data.You may restrict or object to our processing of your data under certain conditions.You have the right to request a copy of your data in a portable format.

To exercise your rights under GDPR, please email

[email protected]

.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including providing our services, complying with our legal obligations, resolving disputes, and enforcing our agreements.

If you request that we delete your data, we will remove your personal information from our systems unless we are legally required or permitted to retain it.

6. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially acceptable methods to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, but we do our best to minimize risks and respond promptly to any potential issues.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, such as pixels and beacons, to enhance your experience and improve our Services.

These technologies help us:

Recognize repeat visitors;Understand how users interact with our site;Deliver relevant advertisements and content;Track the performance of our campaigns;Store user preferences and session information.

You can choose to disable cookies through your browser settings. However, doing so may affect your experience with certain parts of our website.

8. Children’s Privacy

Our services are intended for adults and business owners. We do not knowingly collect personal information from individuals under the age of 13. If we learn that we have inadvertently collected information from a child without parental consent, we will promptly delete that data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or internal processes. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please feel free to contact us using the information below:

Offscreen Media

Los Angeles, California 90039

Email:

[email protected]

Phone: [Insert Phone Number]

11. Use of Artificial Intelligence in Chat Widget Services

Offscreen Media integrates artificial intelligence (AI) technologies into our chat widget services to enhance communication, improve customer engagement, and deliver instant support on your website or Google Business profile.

How We Use AI in Our Chat Widgets:

Our AI-powered chat widgets simulate human-like conversations to help capture leads, answer common customer inquiries, provide assistance, and gather relevant information from website visitors in real-time. These chatbots are programmed to understand and respond to frequently asked questions, collect names, phone numbers, emails, and service inquiries, and offer 24/7 support without the need for human intervention.

Data Collected by AI Chat Widgets:

When users interact with the chat widget, we may collect personal and behavioral data such as:

Names, email addresses, and phone numbers entered into the chat;The content of messages exchanged during the chat session;Time and date of interactions;The page on which the chat was initiated;General intent of the inquiry (e.g., quote request, appointment, support question).

This information is used to follow up with potential leads, improve user experience, and analyze customer interaction trends.

Training and Data Usage:

To improve the accuracy and performance of our AI systems, we may review chat transcripts and interaction data. However, this information is never shared with third-party AI developers for external training purposes. Any analysis conducted is done internally, and data is anonymized where possible.

No Automated Decision-Making with Legal or Financial Impact:

Our AI systems are designed to assist—not replace—human judgment. We do not use AI for any automated decision-making processes that produce legal or similarly significant effects on individuals.

12. International Data Transfers

Offscreen Media operates primarily in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored in, or processed in the United States or other jurisdictions that may not have the same data protection laws as your home country.

By using our services, you consent to this transfer of your personal information to the U.S. and any other country in which we or our service providers operate.

13. Third-Party Links and Services

Our website and services may contain links to external websites or third-party services that are not operated or controlled by Offscreen Media. We are not responsible for the content, privacy policies, or practices of these third parties. We encourage you to review the privacy policies of any external sites you visit.

14. Your Responsibilities

As a user of Offscreen Media’s tools and services, you are responsible for:

Ensuring that the data you submit is accurate and up to date;Informing your own customers and contacts if you use our services to collect data on your behalf (e.g., through our AI chat widget or CRM tools);Complying with applicable data privacy regulations when using our platform in your business operations.

If you are collecting third-party data using our services, such as leads through our chat widget or forms, you must ensure you have proper legal grounds (such as consent) to collect, process, and store that data.